Contact us, Delivery & Our Refund Policy
34 West Street,
Company Registration Number: 05426213
Call: 01883 818 081
Orders are posted via Royal Mail, 2nd class signed for.
Please allow up to 5 working days for delivery, tracking details will be available once posted.
TouchmyFace will offer you a refund on unopened items returned to us within 28 days of receipt provided they are in their original re-saleable condition. Simply return the item/s to TouchmyFace in their original condition within 28 days of receipt following the steps below. We will issue a refund (excluding delivery fees) within 14 working days of receipt. Your statutory rights are not affected.
To return any items to TouchmyFace, please, follow these steps:
1 - Request a Return Merchandise Authorisation (RMA). Contact our customer service team to obtain your Request Merchandise Authorisation (RMA). When requesting your RMA, provide your order reference number and which items you wish to return. Returns cannot be processed without a RMA. To request your RMA, please, contact our customer service team via our Contact Us form.
2 - Return items. Send the items you wish to return to TouchmyFace following the instructions you would have received from us, including your unique RMA. Wrap items securely in the same or similar packaging in which you received them. The item is your responsibility until it reaches us. We recommend you return your package by Recorded Delivery or using a delivery service that insures you for the value of the goods as TouchmyFace is not liable for lost returned parcels. We are not liable for the cost of returning any goods. The address for returns is:
Tandridge Court Farm, Tandridge Lane, Tandridge, Surrey. RH89JJ.
3 - Inspection and Refund. All returned goods will be examined upon receipt. For reasons of hygiene we are unable to offer refunds or replacements on any opened or used goods unless they are faulty. We will process your return as quickly as possible and will notify you by email once your refund has been processed. Your refund will be made by the original or agreed payment method, no later than 14 working days after we have received the goods.
NON- RETURNABLE ITEMS
Sales items or Samples cannot be returned.
Please note that delivery charges or gift wrapping services are not refunded. If your order value after returning your items no longer qualifies for free shipping, delivery charges will be deducted from your refund. If you used a discount voucher and your order no longer qualifies, the voucher value will be deducted from your refund. If you received a free gift and your order no longer qualifies, the free gift must be returned or its value will be deducted from your refund.
TouchmyFace reserves the right to monitor customer cancellations or returns, and charge administration fees, payment processing fees and refuse returns if a customer is repeatedly found to be buying and returning goods. Each return is assessed on an individual basis taking the customer history into consideration.
WITHOUT EXCEPTION WE WILL NOT ACCEPT RETURNS ON OPENED OR USED ITEMS.
Please note that if you have purchased your products via one of our stockists you will need to arrange your return or exchange with them directly.
Alternatively, send us a message via the form provided: